Contact Information

Last updated: October 15, 2026

For customer service, order inquiries, shipping questions, refund requests, or general questions about ToysX, please use the contact details below.

Store information

Brand: ToysX
Website: www.toysx.uk
Legal company name: GUSTAVO ALVARADO LLC
Employer Identification Number (EIN): 82-2309807
Registered address: 5301 WATERVIEW CIR PALM SPRINGS, FL 33461, USA

Customer support

Email: support@toysx.uk
Telephone: +1 870 345 0042

Email is the primary contact method for refund requests, damaged or incorrect items, missing orders, and privacy inquiries.

Billing information

The name that appears on your payment card statement is ToysX.

If you do not recognize a charge displaying this name, please contact support@toysx.uk with the transaction date, amount, and order details where available.

Refund requests

To request a refund, contact support@toysx.uk within 30 days from the delivery date. Include your order number, the email address used for the purchase, a description of the issue, and photographs where required.

Approved refunds are issued to the original payment method and generally appear within 5 to 10 business days after approval. Physical return of the product is not required under the store's no-return refund procedure.

Shipping inquiries

Products are shipped directly from China. Order processing generally takes 1 to 3 business days, and estimated delivery is 8 to 16 business days after dispatch.

For a delayed or missing order, include your order number and tracking information in your message.

Privacy inquiries

For requests concerning access, correction, deletion, or other rights relating to personal information, email support@toysx.uk with the subject line “Privacy Request”.

GUSTAVO ALVARADO LLC, operating under the brand ToysX
5301 WATERVIEW CIR PALM SPRINGS, FL 33461, USA
EIN: 82-2309807