Shipping Policy

Last updated: October 15, 2026

This Shipping Policy explains how orders placed through ToysX at www.toysx.uk are processed, dispatched, and delivered.

Company: GUSTAVO ALVARADO LLC
Brand: ToysX
Registered address: 5301 WATERVIEW CIR PALM SPRINGS, FL 33461, USA
EIN: 82-2309807
Support email: support@toysx.uk

1. Shipping origin

All products are shipped directly from China through third-party suppliers and fulfillment partners. ToysX does not necessarily hold the products at a warehouse operated by the company.

Orders may be handled by different fulfillment partners depending on the product and destination.

2. Order processing time

The estimated order processing time is 1 to 3 business days.

Processing begins after the order has been received and the applicable payment has been authorized. Processing time covers order verification, preparation, and dispatch arrangements.

Business days exclude weekends and applicable public holidays. Processing may take longer where additional verification or supplier coordination is reasonably necessary.

3. Estimated delivery time

Estimated delivery is 8 to 16 business days after dispatch.

The delivery estimate begins when the order has been dispatched, not when the order is first placed.

Delivery times are estimates and are not guaranteed dates. Actual delivery may vary due to customs inspections, carrier operations, local delivery conditions, weather, public holidays, and other circumstances outside our reasonable control.

4. Separate packages

Items in the same order may be shipped separately and may arrive on different dates. This can occur when products are supplied by different fulfillment partners or are dispatched from different facilities in China.

If your order contains multiple items and only some have arrived, please check the tracking information for each shipment. Contact support@toysx.uk if an item remains missing after the applicable delivery estimate.

5. Tracking information

Where tracking is available, shipment information will be provided by email or through the order tracking service.

Tracking details may take time to become active after dispatch. Carrier systems may not update continuously, particularly during international transit or customs processing.

If tracking information appears stalled or an order has not arrived after the maximum estimated delivery period, contact support@toysx.uk with your order number.

6. Customs duties and import taxes

Because products are shipped from China, shipments may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless the applicable checkout terms or mandatory law provide otherwise, these charges are the customer's responsibility and are not included in the product price or shipping price unless expressly stated at checkout.

Customers are responsible for complying with applicable import requirements in their destination country. ToysX cannot guarantee that customs authorities will release a shipment by a particular date.

Nothing in this section overrides mandatory laws governing the disclosure, collection, or allocation of taxes and import charges.

7. Delivery information and failed delivery

Customers are responsible for providing complete and accurate delivery details at checkout, including the recipient's name, street address, postal code, and contact information where required.

If an address is incomplete or incorrect, delivery may be delayed or unsuccessful. Contact support@toysx.uk as soon as possible if you identify an error after placing an order. Changes may not be possible after dispatch.

Where a carrier reports a failed delivery, the customer should follow the carrier's instructions or contact ToysX for assistance.

8. Delayed or missing orders

If your order has not arrived within 16 business days after dispatch, contact support@toysx.uk so that we can review the tracking information and investigate the shipment.

If the order remains undelivered after the maximum stated delivery period, you may request a refund under the Return and Refund Policy, subject to review and applicable law.

The delivery estimate does not eliminate any mandatory rights relating to delayed or non-delivered goods.

9. Damaged or incorrect items

If an item arrives damaged or you receive the wrong product, contact support@toysx.uk within 30 days of delivery.

Include your order number, a description of the issue, and clear photographs of the product and any relevant shipping materials where available. ToysX will review the request and inform you of the next steps.

Where a refund is approved under the store's policy, physical return of the item is not required. The customer may keep or dispose of the item.

10. Contact information

For shipping questions, tracking assistance, delayed deliveries, or missing packages, contact:

GUSTAVO ALVARADO LLC, operating under the brand ToysX
5301 WATERVIEW CIR PALM SPRINGS, FL 33461, USA
EIN: 82-2309807
Email: support@toysx.uk

Please include your order number in all shipping inquiries.