Return and Refund Policy

Last updated: October 15, 2026

This Return and Refund Policy applies to purchases made through ToysX at www.toysx.uk. The store is operated by GUSTAVO ALVARADO LLC, a company registered in the United States.

Company: GUSTAVO ALVARADO LLC
Brand: ToysX
Registered address: 5301 WATERVIEW CIR PALM SPRINGS, FL 33461, USA
EIN: 82-2309807
Support email: support@toysx.uk
Customer service phone: +1 870 345 0042
Card statement descriptor: ToysX

1. Refund eligibility

Customers may request a refund within 30 days from the date of delivery. Refund requests may be considered in the following circumstances:

• The product arrives damaged.

• The wrong item is delivered.

• The order has not been delivered after the maximum stated delivery period.

• The customer reports dissatisfaction with the product within the applicable refund period and provides a photograph of the product.

All requests are reviewed individually. Submitting a request does not automatically guarantee approval. ToysX may request photographs or additional information reasonably necessary to assess the claim.

2. How to request a refund

To request a refund, contact support@toysx.uk within the applicable 30-day period, calculated from the delivery date.

Include your order number, the email address used for the purchase, a description of the issue, and photographs when relevant. For dissatisfaction claims, a photograph of the product is required.

ToysX will review the information and notify the customer of its decision by email.

3. No physical return required

ToysX does not require customers to physically return products as a condition of an approved refund under this policy.

Once a refund is approved, the customer may keep or dispose of the product. No return shipment is necessary, and the customer will receive instructions by email if any specific action is required.

This procedure does not limit mandatory consumer rights under applicable law.

4. Refund processing

Approved refunds will be issued to the original payment method used for the purchase.

After approval, the refund will generally appear on the customer's account or card statement within 5 to 10 business days. The actual posting time may depend on the payment provider or financial institution.

For card payments, the transaction may appear under the descriptor ToysX.

If the refund has not appeared after 10 business days, contact support@toysx.uk with the order number and refund confirmation.

5. Items not eligible for refunds

Except where applicable law provides otherwise, the following items are not eligible for refunds under this policy:

• Customized or personalized products.

• Gift cards.

• Personal hygiene products whose protective seal has been broken.

These exclusions do not remove any mandatory rights that consumers may have for defective, misdescribed, damaged, or otherwise legally nonconforming goods.

6. European Union and United Kingdom consumer rights

Consumers in the European Union generally have a statutory right to withdraw from eligible distance purchases within 14 days of receiving the goods, subject to applicable legal exceptions. This statutory withdrawal right is separate from the additional 30-day refund policy described above.

For eligible statutory withdrawal requests, customers should contact support@toysx.uk within the applicable legal period. ToysX does not require physical return of the product under its no-return procedure. This policy does not purport to waive mandatory statutory obligations concerning withdrawal, reimbursement, or the allocation of costs.

In the United Kingdom, statutory cancellation and consumer rights apply where required by law. Nothing in this policy excludes or restricts rights that cannot lawfully be excluded or restricted.

Customized goods, sealed hygiene goods that are not suitable for return for health protection or hygiene reasons once unsealed, and other legally exempt categories may be excluded from statutory withdrawal rights where the relevant legal conditions are met.

7. United States and Canada

Customers in the United States and Canada may request refunds according to this policy, subject to applicable federal, state, provincial, and territorial consumer protection laws. Where mandatory law provides stronger rights, those rights prevail over any conflicting term in this policy.

8. Chargebacks and payment disputes

Customers are encouraged to contact support@toysx.uk before initiating a payment dispute so that the company can review the issue. This request does not restrict a customer's right to contact their payment provider or exercise statutory rights.

9. Changes to this policy

ToysX may update this policy from time to time. The version applicable to an order will be determined in accordance with applicable law and the circumstances of the purchase. Updates will be published on www.toysx.uk.

10. Contact

For all refund and policy questions, contact:

GUSTAVO ALVARADO LLC, operating under the brand ToysX
5301 WATERVIEW CIR PALM SPRINGS, FL 33461, USA
EIN: 82-2309807
Email: support@toysx.uk
Phone: +1 870 345 0042

Card statement descriptor: ToysX